How do I track my order?

Go to your ‘My Orders’ page through ‘My Account’ on Pedigreeclub.in to view the order status.

How can I cancel my order?

You cannot cancel your order once it is accepted. Please refer to Terms and Conditions for cancellation policy. You can reach customer support if you still need to cancel your order.

How do I return ordered items?

Please note products once purchased cannot be returned. No refunds will be processed. For any product related queries or any help with your order, please get in touch with our customer support team on contact@in.mars.com or call at 1800 407 11 21 2

How do I get my money back?

As soon as orders are canceled, if you have paid online, the full amount is credited to your wallet. You can redeem that amount in future orders. Also, if you wish to get a refund, you can reach out to customer support.

How much time does it take to get the refund?

Usually, it takes 5-7 working days to process the refunds from the requested date.

How much time does it take to deliver the items?

It usually takes 2-3 working days from the time of confirmation of the order. However, due to COVID challenges, deliveries may be delayed at times. You may also reach out to customer support for any further clarifications related to deliveries

What if I receive partial or damaged items?

Kindly reach out to customer support and the team will help resolve the issue.